Frequently Asked Questions
Answers to the most common questions about wallet recovery, disputes, loans and security.
How do I start a recovery case?
You can start by filling our secure recovery form. Our team reviews your submission within 24–48 hours and contacts you for verification. We never request your private keys or seed phrases.
How long does the recovery process take?
It depends on the case complexity. Basic wallet repairs can complete within 3–5 days, while advanced recovery or legal disputes can take up to several weeks.
Do you charge upfront fees?
No, initial assessments are free. Only after verifying case feasibility do we outline transparent costs and possible success fees, agreed upon before work begins.
Can I recover funds sent to the wrong address?
In certain cases, yes. If the receiving address belongs to an exchange or known custodian, we coordinate dispute filings or callbacks to retrieve funds. Purely decentralized errors are usually irreversible.
Do you support all blockchains?
Our specialists handle BTC, ETH, BNB, SOL, TRX and many EVM-compatible chains. We also work with NFT, DeFi and wrapped asset recoveries.
Is my information confidential?
Absolutely. All cases are processed under strict confidentiality agreements. Data is encrypted and stored securely, with access limited to assigned recovery engineers.
Do you provide crypto loans?
Yes, short-term bridge loans are available for verified clients awaiting recovery outcomes, subject to approval and collateral verification.
What happens if recovery fails?
If the recovery attempt does not yield results, we provide a full technical report. In many cases, partial refunds apply, and you retain all forensic documentation for reference.